FAQ

Frequently Asked Questions

What is the difference between RGB and RGBIC?

RGB strips display a single color across the entire strip at one time. RGBIC strips use independent control segments, which means different sections of the strip can show different colors simultaneously, allowing for gradient and chasing effects.

How do I choose the right strip length?

Measure the total length of the area you want to cover before ordering. Add a small buffer for corners or overlaps. If your run is longer than a single strip, check whether the strips can be connected in series and that your power supply can handle the combined load. When in doubt, it is better to order slightly more than you need.

Should I buy a complete kit or separate components?

A complete kit includes a matched strip, controller, and power supply, which takes the guesswork out of compatibility. Buying separate components gives you more flexibility — for example, if you already own a compatible controller — but you must verify that the voltage and wattage ratings of each component match before purchasing. If you are new to LED strips, a kit is usually the simpler starting point.

Can the strips be cut?

Cutting capability and the location of cut points vary by product. Please check the individual product page and the instructions supplied with your strip before attempting to cut. Cutting incorrectly can permanently damage the strip.

Are the strips compatible with my app, voice assistant, or smart-home system?

Compatibility depends on the specific controller included with or paired to your strip. Some controllers support dedicated apps, some support voice assistants such as Amazon Alexa or Google Home, and some support both. Please check the individual product listing for compatibility details before purchasing, as not all products share the same controller or connectivity features.

How do I make sure my strip, controller, and power supply are compatible?

The most important thing to check is voltage — your strip, controller, and power supply must all share the same voltage rating (for example, all 12 V or all 24 V). You should also confirm that your power supply's wattage output is equal to or greater than the total wattage of the strips connected to it. Mismatched voltages can damage components and may create a safety hazard.

Do you have installation guidance?

Yes. Please visit our Installation Guide for step-by-step instructions covering planning, voltage matching, testing, mounting, cutting, troubleshooting, and electrical safety.

What are your shipping and return policies?

For full details on shipping and returns, please refer to our policy pages linked in the footer of our store. Policies are kept up to date there and cover the most accurate information on how orders are processed and what options are available if you need to make a return.